When the stuff of a silent auction threatens to send me around the bend, I remember why I'm doing this work.
Words matter. Every communication that you send—e-mails, letters, reports—influences others’ impressions of you, for better or for worse. We keep this in mind when we’re interviewing for jobs, but we tend to become less careful over time. We’re busy, we’re working quickly, and maybe we don’t have someone on hand to run an eye over our words before they go out into the world.